Refund Policy

Website: https://aryaportal.com

1. Digital Products (Themes, Plugins & Source Code)

Due to the non-returnable nature of downloadable digital assets and software licenses, all digital product sales are final and non-refundable once downloaded or activated.

A refund request for a digital product will ONLY be processed if:

The product has a critical technical defect that is proven to exist, and our technical team is unable to resolve the issue within 7 business days of reporting.

The digital files have not been downloaded or accessed from your account dashboard.

2. Web Development Services

Initial Deposits: Deposit payments made for custom web development services are non-refundable once design, architecture, or development work has commenced.

Cancellations: If a project is canceled prior to work beginning, a refund will be issued minus a 15% administrative and consultation fee.

Delivered Milestones: Once a project milestone is reviewed, approved, and paid for by the client, those funds are strictly non-refundable.

3. Maintenance & Support Subscriptions

Monthly or annual support subscriptions can be canceled at any time to prevent future renewals. However, payments already processed for the current active billing cycle are non-refundable.

4. Ineligibility Conditions

Refunds will NOT be granted under the following circumstances:

Change of mind after purchase or download.

Server/hosting incompatibilities where minimum software requirements (e.g., PHP version, server limits explicitly listed) are not met by the client's host.

Refund claims submitted after 7 days from the purchase date.

Refusal to grant temporary access to our support technicians to diagnose and fix a reported product bug.

5. How to Request a Refund

To submit a valid refund request, please open an official support ticket via your AryaPortal account dashboard or contact us at [email protected] with your order number and detailed justification.